Refund Policy
Fair and transparent refund terms for our MVP development services.
Last updated: January 15, 2025
Our Commitment
At 0MVP LLC, we're committed to delivering high-quality MVP development services. This Refund Policy outlines the circumstances under which refunds may be issued and our process for handling refund requests. We believe in fair and transparent business practices that protect both our clients and our business.
Full Refund Scenarios
- We determine your project is not feasible within our 14-day timeline before starting work
- We fail to deliver agreed-upon core features as outlined in the project scope
- Technical issues on our end prevent project completion
- We are unable to start your project within 2 weeks of the agreed start date
Partial Refund Scenarios
- Project termination by client after work has commenced (refund proportional to incomplete work)
- Significant scope changes that make original timeline impossible
- Mutual agreement to end project due to changing requirements
- Force majeure events that prevent completion (prorated based on completed work)
No Refund Scenarios
- Project completed and delivered according to agreed specifications
- Client fails to provide necessary feedback, content, or approvals within agreed timeframes
- Client requests termination after final delivery and acceptance
- Changes in client business needs or market conditions after project completion
- Third-party service failures beyond our control (APIs, hosting, etc.)
Refund Request Process
Contact Us
Email us at refunds@0mvp.com with your project details and refund request reason.
Review Process
We review your case within 48 hours and may schedule a call to discuss the situation.
Decision
You receive our decision within 5 business days with detailed explanation.
Processing
If approved, refunds are processed within 7-10 business days to your original payment method.
Refund Timeframes
Request Window: Refund requests must be submitted within 30 days of project completion or termination.
Processing Time: Approved refunds are processed within 7-10 business days.
Payment Method: Refunds are issued to the original payment method used for the service.
Transaction Fees: Processing fees (typically 2.9% + $0.30) are non-refundable and may be deducted from refund amount.
Service-Specific Terms
Idea Validation Package ($999): Full refund if we cannot deliver a functioning landing page within agreed timeline.
Core MVP Package ($4,999): Partial refunds calculated based on completed milestones and delivered features.
Full MVP Package ($7,999): Refunds evaluated on a case-by-case basis considering project complexity and completion status.
Add-on Services: Support packages and additional services have separate refund terms outlined in their agreements.
Dispute Resolution
Internal Review: All refund requests are first reviewed internally by our project management team.
Mediation: If initial review doesn't resolve the issue, we offer mediation through a neutral third party.
Documentation: We maintain detailed project records to ensure fair evaluation of refund requests.
Good Faith: We approach all refund requests with good faith and aim for mutually satisfactory resolutions.
What Happens After a Refund
Code Ownership: In case of partial refunds, code ownership may be shared based on payment proportion.
Full Refunds: Client retains no rights to developed code or materials in full refund scenarios.
Deliverables: Any completed work may be delivered even in refund situations, depending on circumstances.
Confidentiality: All confidentiality agreements remain in effect regardless of refund status.
Force Majeure
In cases of force majeure events (natural disasters, government actions, pandemics, etc.) that prevent project completion, refunds will be calculated based on work completed up to the point of interruption. We will work with clients to find fair solutions, which may include project delays, scope adjustments, or partial refunds.
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services or business practices. Material changes will be communicated to existing clients. For active projects, the policy version in effect at the time of service agreement signing will apply.
Need to Request a Refund?
We're here to help resolve any issues. Please contact us with your refund request and we'll respond promptly.
